Your Privacy,
Our Responsibility
We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Last updated: May 2025
Introduction
Kreenex ("we", "our", or "us") operates the Kreenex platform, including our website, mobile applications, and shipping & fulfillment services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.
Information We Collect
- Account & Profile: Name, email address, phone number, and password when you create an account.
- Shipping Details: Delivery addresses, recipient names, and contact information for your shipments.
- Payment Information: Billing details processed securely through our payment partners. We do not store full card numbers.
- Usage Data: How you interact with our platform — pages visited, features used, and device information.
- Communications: Messages and inquiries you send to our support team.
How We Use Your Information
- Process and fulfill your shipment orders
- Send order confirmations, tracking updates, and delivery notifications
- Process payments and prevent fraudulent transactions
- Provide customer support and respond to inquiries
- Improve our platform, services, and user experience
- Send service-related announcements (you may opt out of marketing emails)
Information Sharing
We do not sell your personal data. We share information only with trusted partners who help us deliver our services:
- Delivery carriers and logistics partners to fulfill shipments
- Payment processors to handle transactions securely
- Cloud infrastructure providers under strict data protection agreements
- Authorities when required by law or to prevent fraud
Data Security
We use industry-standard encryption (TLS/SSL) for all data in transit and AES-256 encryption for data at rest. Our systems are regularly audited for security vulnerabilities. While no system is 100% secure, we take every reasonable measure to protect your data.
Your Rights
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to update inaccurate or incomplete information.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Portability: Receive your data in a machine-readable format.
- Objection: Opt out of marketing communications at any time.
Cookies
We use essential cookies to keep you signed in and remember your preferences. Analytics cookies (opt-in) help us improve the platform. You can manage cookie settings in your browser at any time.
Data Retention
We retain your account data for as long as your account is active. Shipping records are kept for 3 years for legal and tax compliance. You may request earlier deletion by contacting us.
Contact Us
If you have questions about this policy or want to exercise your rights, please contact our Data Privacy team:
Shorsh, Dar u Asn Street, Erbil, Iraq