Question 1

What is Kreenex?

Accepted Answer

Kreenex is a smart shipping and fulfillment platform for online sellers. We provide warehousing across 6 countries, order fulfillment, express delivery, COD collection, and marketplace integrations — all from one dashboard. Whether you sell on Amazon, Noon, Temu, or your own store, Kreenex handles the logistics so you can focus on growing.

Question 2

How do I get started?

Accepted Answer

Sign up for a free account, connect your marketplace store, and send us your first inventory batch. Our onboarding team will guide you through every step. Setup typically takes less than one business day, and your first orders can go out the same week.

Question 3

What countries do you operate in?

Accepted Answer

Our warehouse network covers Turkey (Istanbul), the USA (Nashville & Bear), China (Guangzhou), UAE (Dubai), Iraq (Erbil), and the UK (London). We deliver to customers across the Middle East, Gulf, and Europe.

Question 4

Is there a free trial?

Accepted Answer

No trial is needed — creating an account and submitting orders is always free. You only pay for the orders you go ahead with.

Question 5

Which marketplaces can I connect?

Accepted Answer

We support 175+ marketplace and brand-store integrations including Amazon, Noon, Temu, Shein, eBay, AliExpress, Jumia, and many more. If your store isn't listed, our API lets you connect any custom platform.

Question 6

Can I manage multiple stores from one account?

Accepted Answer

Yes. You can manage orders from Amazon, Noon, and your own website all from the same Kreenex dashboard — inventory, shipments, and COD settlements in one place.

Question 7

Do you offer personal shopping assistance?

Accepted Answer

Yes. For customers who want to buy from international stores that don't ship to Iraq or the Gulf, our personal shopping service lets you share a product link and we'll purchase, inspect, and ship it to your door.

Question 8

How do I send you my inventory?

Accepted Answer

Once you sign up, we give you the shipping address for your nearest warehouse. Send your stock directly there. We'll receive it, count items, run a quality check, assign SKUs, and have it ready to fulfill within 1 business day of arrival.

Question 9

How long does delivery take?

Accepted Answer

Delivery times depend on the route. Within Iraq: same-day or next-day in Baghdad and Erbil, 2–3 days for other cities. From Turkey to Iraq: 4–6 days. From the UAE: 10–15 days. From the UK: 25–35 days. From the USA: 20–25 days. From China: 8–12 days by air, 60–70 by sea. Express options are available on all routes.

Question 10

Can I track shipments in real time?

Accepted Answer

Yes. Every shipment gets a tracking link the moment it leaves our warehouse. Your customers receive automatic SMS and email updates at each stage — picked, packed, out for delivery, and delivered. You can monitor all shipments from your dashboard.

Question 11

What happens if a package is delayed or lost?

Accepted Answer

Our support team monitors all active shipments and will contact you proactively if a delay is detected. For lost packages, we open an investigation within 24 hours. Shipment insurance is available on all plans for added protection.

Question 12

Do you handle customs clearance?

Accepted Answer

Yes, fully. For imports from Turkey, the USA, China, UAE, and the UK, we manage all customs documentation, duties, and clearance. You don't need a customs broker — it's part of our service.

Question 13

Can you consolidate multiple packages into one shipment?

Accepted Answer

Yes. If you're importing from multiple suppliers in the same country, we can hold your packages at our warehouse and combine them into one consolidated shipment — saving you significantly on shipping costs.

Question 14

Can I ship electronics or items with batteries?

Accepted Answer

Many electronics and battery items can be shipped with some restrictions that depend on the item and route. Contact Kreenex support with the product link and we'll confirm before you order.

Question 15

Can I pick up my order from your Erbil office instead of delivery?

Accepted Answer

Yes. Collection from our Erbil office on Dar u Asn Street is completely free — there is no delivery fee, and you can open and check your parcel before you take it. The office is open Saturday to Wednesday, 11 AM – 5 PM, and closed Thursday and Friday. Just tell our team you'd like to collect, and we'll message you the moment your order is ready.

Question 16

How is shipping cost calculated?

Accepted Answer

Shipping costs are based on package weight, dimensions (volumetric weight), destination, and shipping speed. You can get an instant estimate using our online pricing calculator before committing to a shipment.

Question 17

Are there hidden fees?

Accepted Answer

No. We believe in full price transparency. All costs — storage fees, handling, customs, and delivery — are shown upfront before you confirm a shipment. No surprise charges.

Question 18

How does COD collection and payment work?

Accepted Answer

When a customer pays cash on delivery, our delivery team collects the money. We aggregate your COD collections and transfer the full amount to your bank account every week (Thursday settlements). You can track every COD transaction in your dashboard.

Question 19

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, bank transfers, ZainCash, FIB, FastPay and QiCard.

Question 20

Does Amazon ship to Iraq?

Accepted Answer

Most Amazon sellers don't deliver to Iraq directly. With Kreenex you get a US or UK address to ship to, or you send us the product link and we buy it for you — then we deliver it to your door in Iraq with cash on delivery.

Question 21

Can I order without an international payment card?

Accepted Answer

Yes. With the Buy For Me service you send us the product link, we purchase it on your behalf, and you pay cash on delivery when your order arrives — no international card needed.

Question 22

Is my data secure?

Accepted Answer

Yes. All data is encrypted in transit and at rest. We use industry-standard security practices and never share your business data with third parties. Your order history, customer information, and COD records are fully protected.

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